Visitor Charter
Our commitment to our visitors is paramount as you are instrumental in the success of our attraction and a significant number of customers are recommended to us. We have set out our responsibility to you:
- To display this Visitor Charter prominently
- To describe accurately in any advertisement, brochure or any other printed means, the amenities, facilities and
services provided
- To ensure contact telephone numbers, postal address and website details are clearly listed on all promotional
material
- To clearly display on our website, at entry points and on our telephone, all entry charges (including taxes where
applicable) and hours of operation
- To provide signage and orientation information appropriate to the attraction balanced with environmental issues and
Planning constraints
- To assist visitors in understanding and enjoying the attraction
- To ensure visitor safety, comfort and service by maintaining a high standard of customer care, cleanliness, courtesy
and maintenance
- All staff who deal with customers should be clearly distinguishable in our uniforms
- Provide adequate toilet facilities, car-parking and catering arrangements
- To ensure that baby facilities – changing areas and warming facilities are available
- We operate an integrated disabled initiative and endeavour to give due consideration to the requirements of
disabled people and people with special needs and make suitable provision where practical
- To deal promptly with all enquiries, requests and booking requests from visitors.
- To ensure that all feedback correspondence is promptly answered.
- To provide Public liability insurance and to comply with all applicable Planning, safety and other statutory
requirements
- We provide information and access to resources for educational groups
- We endeavour to ensure that visitors who do not speak English have access to information and are adequately
informed to enjoy their visit
- Endeavour to ensure that adequate safety signage is prominently displayed
- Ensure our staff are trained to deal with visitor enquiries